A cruise passenger was diagnosed with COVID-19 onboard. All passengers were then not permitted to disembark for compulsory quarantine.
Zurich Claims team proactively contacted all the affected cruise insurance customers, advised them of quarantine benefits, and provided additional medical support to those who fell sick.
When the customers were permitted to leave the cruise, our Claims team quickly processed their claims. The affected customers received their settlement within 10 days.
One of the customers wrote a compliment letter to Zurich for the prompt claim handling and support all along.
