Privacy Policy

Effective date: June 2023

General policy statement

We pledge to meet fully data privacy protection requirements in accordance with the Personal Data (Privacy) Ordinance of Hong Kong. In doing so, we will ensure compliance by our staff or agents with the strictest standards of security and confidentiality.

This website may contain hyperlinks to other websites in which different privacy policies may apply. You should be fully conversant with such privacy policies before you release your personal data in such websites.

Data collection and use

Personal data is collected from our users on a voluntary basis. Personal data may include name, address, telephone number, fax number, e-mail address etc. The information is used by us for the purposes stated on the respective screens on which we request for the provision of your personal data. Refusal to supply personal data may result in us being unable to process the request. Personal data will not be used for any other purposes without your consent unless such use is permitted or required by law.

Technical data

When you visit our website, we automatically collect metadata about your browsing session such as your browser, your internet service provider, the site from which you navigate to this website, the duration of your visit to this website, your browser location data and what type of device you are using (e.g. a computer, a smart phone or a tablet and the respective operating system). A record of your visit is made as a "hit" that shows your Internet Protocol Address and the pages you have visited. No personally identifiable information is collected from you. The "hit" information allows us to compile statistics about the number and types of visitors to our website.

Cookie or similar technology like Google Analytics, Google Signals, Adobe Analytics or Webtrends may be used in our website for the purposes of website improvement.

Retention and accuracy

Personal data collected is retained for such period as may be necessary for the proper discharge of our services and to comply with various legal requirements.

Security

We have in place additional security measures for all personal data you provide to us from any misuse and unauthorized access. Access is limited to our authorized staff or agents. Staff or agents designated to handle personal data will be made acquainted with this Privacy Policy Statement and told how to fulfill our obligations to you. However, we do not encrypt any information transmitted online.

Direct marketing

From time to time, we may conduct direct marketing of our products or services via fax, e-mail, direct mail, telemarketing and/or other forms of communication you submit to us for such purposes. We are not allowed to use or transfer to others your personal data for direct marketing purposes without your consent. By providing us your personal data in response to our requests for direct marketing purposes, you consent to your personal data so provided being used or transferred to a third party by us for such specified purposes.

You may choose to opt out from our marketing lists via writing to customer@hk.zurich.com.

Access, correction and enquiries

If you wish to request access to or correction of your personal data held by us and/or make any enquiries about our privacy policy and practices, you may do so by addressing to:

Personal Data Privacy Officer
26/F, One Island East,
18 Westlands Road, Island East,
Hong Kong

Cookies

Cookies are small data files that contain and collect data. Typically, they are sent by a website, like ours, and stored on the user's computer. Whenever the user requests a page from the website, the cookies are sent back to the site. We do not use cookies without your knowledge to get your e-mail address or other personal information.

Our aim is to use cookies on this site responsibly as a way to better serve you:

So you don't have to identify yourself every time you re-enter our website
To personalize our website so as to save you time
To determine previous or subsequent sites visited by those visiting our site
To determine which parts of our website are of most use to our visitors and customers and thus improve them accordingly

If you have provided us with personal information on this site, this information may be linked with the data stored in the cookie so we are able to serve you as described above.

You have a choice on cookies

If you prefer not to receive cookies or be alerted each time a cookie is sent, you can set your web browser accordingly. If you disable cookies, you should be able in most cases to visit and make use of our website. But you may be unable to benefit from some of our site's features or functions and your visit may be less speedy.

Job application

If you apply for a job vacancy with our website you will automatically be navigated to an IT-infrastructure independent of this website. The job application process is subject to separate privacy rules than those of our website. They are automatically displayed when you apply online.

Links to external websites and social media plugins

This website uses social media plugins. They are displayed with the logo of the corresponding social network. If you are logged into a social network (with your user credentials) when you visit this website, the respective network will automatically be notified of your visit to this website. The data processing associated with social media plugins is the responsibility of the respective social media network, and is subject to their privacy policies and outside our control.