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Policy services

Check out the information below related to policy servicing, and view all documentation required for the requests you may have!

Self service via OneZurich Customer Portal

Check out our OneZurich customer portal and enjoy 24/7 access to your policy! To learn more functions and features, please visit here.

  • Summary of your Zurich policies

  • Update personal information easily

  • Overview of your claim history and status

  • Change your trip details

  • Keep track of your wealth

  • Get in touch with us

Useful documents

For Life | Savings and Investments customers

If you would like to make changes or find useful information about your policy, please visit our Useful documents and information page.

For Travel | Motor | Home | Accident and Health customers

If you would like to make any changes to your policy or update your payment method, please download this Insurance information update form and submit to enquiry@hk.zurich.com.

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Got a question? Get your answer here.

Visit our FAQ page

Contact us

Do you have further questions? Fill in the related form and we will be in touch!

For Travel | Motor | Home | Accident and Health customers
Click here
For Life | Savings and Investments customers
Click here