Contact us
Got any questions or queries? Check out our contact information below to find the best way to reach us. You can also submit your inquiries instantly with our online services!
24/7 online service via OneZurich customer portal
Check your policy, change your contact information, track your claim status, or drop us a message through the inquiry form — all just a few clicks away! Learn more.
You can manage your policies and handle your insurance needs with our online platform – anytime and anywhere! It’s also quicker to get updates on your claims and reach out to us for support!
Frequently asked questions
Got questions? We’ve got answers. Dive into our FAQ.
Customer services
Make a claim
Click here to find all the information you need to make a claim >
General insurance enquiry
Contact us via this e-form >
Life insurance enquiry*
Service request forms and information >
Online enquiry >
Emergency assistance
24-hour emergency assistance hotline for policyholders of
Travel / Motor / Personal accident / Medical / Home / CyberCare policies
Get in touch with us
Can’t find what you’re looking for? Our friendly staff is always here to help you with any inquiries or questions you may have.
Customer service hours: 9:00 a.m. – 5:30 p.m., Monday to Friday (except public holidays, Typhoon or Black Rainstorm Warning days)
Click here to WhatsApp us or scan the QR code below
We improve because of you
Highly recommended!
Most of the claim process can be done online swiftly with just a few clicks!
Great job👍
The online platform is easy to use and very straightforward.
Keep up the excellent work!
Your services are professional, and your online platform is user-friendly.
Processing time for feedback and cases
We would like to hear from you our areas for improvement to ensure delivery of high quality services. Upon receipt of your feedback, we will send you an acknowledgement within 1 working day. We endeavor to provide a response to your feedback in 5 working days for simple and straight forward cases, and 15 working days for other cases. If we are unable to respond to you within the aforesaid timeframe, you will receive a notice of extension and thereafter an update on our investigation progress every two weeks until your concerns are resolved. If you are not satisfied with the response you receive, you may refer your case to the related organizations for follow-up.
About personal data collection
We need your personal particulars because we would like to approach you directly to help us improve the quality of our service. All information collected will only be used by Zurich Insurance (Hong Kong) for promotional and service providing purposes. For personal data access, change or opt-out requests, please write to Personal Data Privacy Officer, 25 – 26/F, One Island East, 18 Westlands Road, Island East, Hong Kong.
Corporate information
25-26/F, One Island East, 18 Westlands Road, Island East, Hong Kong
Media enquiry
corporate.communications.hkz@hk.zurich.com