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Customer stories

We are proud to feature a variety of genuine customer stories, showcasing Zurich's commitment to exceeding customer expectations. We appreciate the kind compliments from customers, affirming our dedicated service.

Customer testimonial


  • Keep up the

    excellent work!

    Your services are professional, and your online platform is user-friendly.


  • Highly recommended!

    Most of the claim process can be done online swiftly with just a few clicks! 


  • Great job!

    The online platform is easy to use and very straightforward.


  • Kudos to the staff!

    The staff was able to provide answers to questions that I was not able to articulate clearly. 

Heartwarming stories

Post-travelling Medical Claims

Proactive follow-up on travel injury claims

Elderly individuals often require long-term treatment to fully recover after a fall. If they got injured while traveling, ongoing treatment may still be necessary upon returning to Hong Kong.

Our customer, Ms. Cheng, experienced this firsthand. She was injured while traveling and needed continuous treatment after her return. Fortunately, Ms. Cheng's travel insurance covered her medical expenses, allowing her to apply for claims after each treatment.

When our customer service team heard about her situation, they proactively reached out to remind her to submit her claims on time and to update her on the status of her previous claims. Ultimately, Ms. Cheng recovered after six months and complimented our team for their thoughtful and attentive service.

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Listen attentively with proactive follow-up, offering relevant advice and options

Customers who have purchased long-term life insurance may undergo many changes over the years and might forget certain policy details, thus it is natural for them to seek our assistance.

There was once when one of our life insurance customer called us to inquire about a life policy, and our customer service representatives provided relevant advice and options tailored to the customer's situation and questions, and also promptly sent follow-up emails after the call.

The customer complimented that the service experience was very impressive. The customer appreciated our patience and attitude and thanked us for the useful advice and proactive follow-up.

Photos are for reference only