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Policy services

Check out the information related to policy servicing, and view all documentation required for the requests you may have.

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OneZurich customer portal

Your all-in-one integrated platform, designed exclusively for individual customers to enjoy personalized insurance services.

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Other service portals for individual customers, life corporate customers and intermediaries.

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Make a claim

Submit your claim online, or learn about the required documents and procedure for claims.

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Your satisfaction is at heart of our service


The coverage really comes through when you need it most. I’ll definitely go with Zurich again for my next trip.

Extensive coverage


The staff was sympathetic and the claim procedure was quick and easy. Highly recommended!

Speedy claim


I’m impressed with how my claim was handled so swiftly. I will certainly recommend to my friends!

Speedy claim


Your staff was attentive and fully understood my inquiry, and my problem was resolved in a minute.

Professional services

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Make Hong Kong a more sustainable place

As one of the key players in the industry, Zurich Hong Kong has dedicated over 60 years to building a brighter future for Hong Kong, leading partners, customers, employees, and the community together to drive change. We continue to push our boundary further in Environmental, Social and Governance (ESG) performance, to make scalable and lasting impact.

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