Zurich crowned Top 3 Finalist in Outstanding Customer Services Award at the Hong Kong Insurance Awards 2020

Hong Kong, October 29, 2020 – Zurich Insurance Hong Kong (“Zurich”) took home the Top 3 Finalist honor in the Outstanding Customer Services Award category at the Hong Kong Insurance Awards 2020, organized by the Hong Kong Federation of Insurers. The accolade recognizes Zurich’s customer-first culture, where we place customers at the heart of everything we do and at the focus of our strategies. The honor also demonstrates customer service as Zurich’s true differentiator.

Eric Hui, Chief Executive Officer, Zurich Insurance (Hong Kong), said, “Today’s market is unpredictable with customer needs continuously evolving, but we firmly believe with our commitment in putting customers first, our consistent professionalism and empathic attitude will help put our customers at ease. 2020 has undoubtedly been a challenging year, especially the unprecedented difficulties in maintaining regular contact with our customers. We have been fortunate that our regular reviews on the company’s response to emergencies have enabled us to flexibly improve our digital capabilities – making use of technology to maintain our service channels, and continue to provide seamless services in difficult times. In addition, it is thanks to the dedication of our people, our staff, and their unceasing stride towards breaking the traditional customer service mold and introducing fresh and attentive customer experience, that have led to this recognition.”

Organized by the Hong Kong Federation of Insurers since 2014, the Hong Kong Insurance Awards is a flagship event and one of the most reputable benchmarks across the industry. Each shortlisted company is scrutinized under stringent criteria by a notable judging panel, with the finalists and winners representing the city’s bests.