Please enter the seven-digit policy number (e.g. 1234567). If you hold the general insurance policy with policy number begins with three English letters (e.g. PAP, PAM, PAD), please click here.
Please enter all letter(s) and digits of your HKID card number without the bracket (e.g. A1234567).
1. For claimed amount below HKD 20,000, the original receipt is only required upon request by our claims handler.
2. We may request for additional document(s).
3. If the original document(s) is/are required, please post to Life Claims Department, 26/F, One Island East, 18 Westlands Road, Island East, Hong Kong.
Bank account no.
1. The claim payment shall be credited to the bank account in the name of the policyholder or life insured in accordance with the terms of your policy. To prevent any unnecessary delay, please make sure the bank account number and account holder name are correct.
2. The claim payment is remitted to a third party as a result of your provision of incorrect bank account number and/or account holder name, we shall not be liable to make any further payment regardless of whether the claim payment can be recovered.
(eg. medical expenses/hospital cash)
Please upload the documents in pdf, png or jpg file format.