Make a claim for travel insurance
Through eClaim
Step 1: Prepare electronic document
Step 2: Submit the claim
- Policyholder: Make an eClaim using OneZurich Customer Portal
Learn about the simple claim process here. Don't have an OneZurich account yet? Set up your account here now. - Intermediary: Make an eClaim using Agent Portal
- Customers who have purchased via a Travel Agency: Make an eClaim
- Customers who have purchased via Airline Partnership: Make an eClaim
Not the policyholder? You can contact the policyholder to submit a claim on the OneZurich Customer Portal for you.
You can now receive claim payments through Faster Payment System (FPS)
Before setting up FPS as your default claim payment collection method, you will need to first register for FPS via mobile/internet banking or e-wallet. If you have linked up more than one bank or e-wallet with your mobile number/email address, you should specify one of the banks or store value facilities (SVFs) as the default bank or SVF to receive funds. We will transfer the claim payment to your FPS default receiving bank. Click here for more information about FPS.
What's next?
- You will receive acknowledgement SMS/email in one working day. Zurich claims handler may request extra claims documents from you or your contact person.