Make a claim for medical insurance
Medical e-Claim Submission Process
Step 1
Please prepare the attending physician statement completed by the attending physician (Not applicable to Hong Kong public hospital or out-patient clinics claim)
Step 3
Finally please upload the electronic documents and submit the e-Claim
If you are a policyholder:
Submit a claim with ease on OneZurich Customer Portal.
Learn about the simple claim process here.
If you haven't created an OneZurich account yet, you can easily do so by clicking here to register.
For others:
You can now claim payments via Faster Payment System (FPS)
Before setting up FPS as your default claim payment collection method, you will need to first register for FPS via mobile/internet banking or e-wallet. If you have linked up more than one bank or e-wallet with your mobile number/ email address, you should specify one of the banks or store value facilities (SVFs) as the default bank or SVF to receive funds. We will transfer the claim payment to your FPS default receiving bank. For more information about FPS, click here.
What's next?
- You will receive acknowledgement SMS/email in one working day. Zurich Claims handler may contact you or your contact person to collect the necessary documents.