Zurich travel insurance - COVID-19 special arrangement

On January 23, 2020, China issued travel ban to control the COVID-19 situation in Wuhan, and there was a trend for the virus to spread globally. Therefore, Zurich Insurance Company Ltd regarded COVID-19 as “known events and conditions” in policy on the same date and offers the below special arrangements for customers who have purchased Zurich travel insurance plans.

Policy purchased on or before January 22, 2020

• The coverage remains unchanged according to the policy terms and conditions.

• Please refer to the Outbound Travel Alert ("OTA") issued by the Hong Kong Government to determine if there is outbreak of COVID-19 at your travel destination. If you need to cancel your trip due to the outbreak of COVID-19 at your travel destination, you can make a claim for “Cancellation of Trip” according to your policy terms and conditions.
  
  

  Policy purchased on or after January 23, 2020

• Although COVID-19 has been regarded as “known events and conditions”, only claims related to the travel interruption is not covered, the other coverages in the policy terms and conditions remain unchanged.

• You are still entitled to the extended cover on OTA according to your policy terms and conditions if your policy is purchased before OTA is issued. Please click here for the Outbound Travel Alert Guideline for Zurich Travel Insurance.