eServices announcement

In light of the latest COVID-19 situation, our Customer Service Counters are closed until further notice. During this period, we will continue to serve our customers through our eServices as follows:

• For claims submission via digital channels, please click here
• For claims-related and other general enquiries, please click here for the e-form
• Please use ePayments
• Please use online portals for your fund transactions

During our office closure, you may experience longer waiting time for our Customer Service Hotline and Emergency Assistance Hotline.

Rest assured that we are trying our best to provide you with professional and caring service. We apologize for the inconvenience caused.

Please stay healthy.

Zurich Insurance (Hong Kong)